Work With Us!
Would you like to join the Fortress of the Bear team? Check this page for our latest job opportunities!
Visitor Experience Coordinator - position reopened as of 07/22/2024
Please email Barb for an application: barb@fortressofthebear.org
Duration: Full time, seasonal
Salary: $20-23 hourly, DOE
Reports to: Operations Manager
Job Summary: Responsible for ensuring all visitors have a positive experience when visiting Fortress of the Bear
RESPONSIBILITIES/DUTIES:
● Coordinates with outside tour entities that bring visitors to Fortress to create a calendar of arrivals.
● Ensures appropriate distribution of daily visitor calendar and related information.
● Organizes and maintains files, records, and paperwork pertaining to visitor experience.
● Interacts with other departments to ensure appropriate visitor numbers and staff coverage for visitation times.
● Greets buses and vans, welcomes visitors, assists drivers with documentation and record keeping.
● Responsible for tracking visitor numbers and creating monthly invoices for each tour company.
● Responsible for dispersing invoice information to appropriate entities.
● Is the main point of contact for questions or inquiries directed towards tourism and visitor experiences.
● Other duties as assigned by Operations Manager.
SOFT SKILLS:
● Inspire and support coworkers.
● Effectively and constructively communicate with others either written or spoken.
● Able to organize, maintain, and make readily available information pertaining to the Fortress visitor experience.
● Able to work in a fast-paced environment with lots of public interaction.
● Able to work independently.
● Able to work harmoniously with a dynamic staff: accepting or providing feedback and resolving issues in a constructive manner, encouraging others.
● Be safety conscious.
● Able to keep workspaces clean, safe, and organized.
● Willing to be cross trained in other departments to ensure appropriate staff levels in various areas.
Retail Associate - position reopened as of 07/22/2024
Please email Gerri for an application: Gerri@fortressofthebear.org
Duration: Full time, seasonal; or part-time, seasonal
Salary: $14 - $18 hourly, DOE
Reports to: Retail Supervisor
Job Summary: A retail associate will primarily work in the gift shop and strive to ensure every visitor has a good experience. The associate will use clear communication skills and a positive attitude to interact with visitors, to identify any needs, provide solutions, and answer questions about our products and services.
RESPONSIBILITIES/DUTIES:
● Greet and direct visitors
● Answer questions about Fortress, the bears, merchandise, transportation, and other questions visitors may have (information will be provided)
● Communicate in a timely fashion with other staff as needed
● Quickly and accurately assist shoppers through the check-out lines
● Rotate through a cleaning schedule with all other staff that includes bathrooms, floors, trashcans, countertops, and common touch areas
● Assist with keeping merchandise and other areas well stocked and orderly
● Document and record specific information correctly
SOFT SKILLS:
● Possess basic reading, writing, math, and computer skills
● Display an ability to learn and ask questions for clarification
● Present excellent communication and interpersonal skills
● Be able to engage in dialogue with strangers
● Display a positive and friendly attitude
● Be reliable, punctual, and adaptable to a flexible schedule
● Commit to accuracy during all transactions
● Must be honest, trustworthy, and hardworking